发布时间：2026年02月09日
岗位职责与任职要求
Key Responsibilities:
• Install, configure, and maintain SAP systems and supporting components.
• Perform day-to-day operational activities: system monitoring, patching, health checks, and upgrades.
• Manage SAP transport requests and system refreshes.
• Execute backup, restore, and disaster recovery procedures.
• Manage SAP user accounts, roles, and authorizations.
• Implement and enforce SAP security policies and audit compliance.
• Monitor and respond to security incidents in line with ITIL incident and problem management processes.
• Proactively monitor SAP system performance.
• Perform kernel, database, and SAP parameter tuning.
• Collaborate with developers to troubleshoot and optimize SAP applications.
• Provide L3 support for incidents and service requests escalated by L1/L2 teams.
• Perform root cause analysis and implement permanent fixes.
• Participate in change management cycles, ensuring minimal downtime during planned changes.
• Work with Database Administrators on DB-level performance and schema issues.
• Collaborate with OS and Infrastructure teams for kernel, patch, and storage-level changes.
• Support Network and Security teams on SAP connectivity and compliance issues.
• Partner with Application/Development teams to ensure smooth integration and performance.
• Work with IT infrastructure and business teams on SAP projects and enhancements.
• Document system configurations, operational procedures, and changes for internal knowledge base.
Requirements:
• Bachelor’s degree in Computer Science, IT, or related field.
• Proven experience in SAP Basis administration with hands-on support in enterprise IT operations.
• Strong knowledge of SAP system architecture and integrations.
• Familiarity with database management (Oracle, HANA, SQL) and Linux/Windows OS.
• Minimum 5+ years of relevant IT support experience, preferably in a Day 2 operations role.
• Experience in ITIL-based operational environments; ITIL Foundation certification preferred.
Preferred Skills / Certifications:
• Experience with SAP HANA and cloud-hosted SAP solutions.
• SAP Basis certification (e.g., SAP Certified Technology Associate).
• Knowledge of monitoring tools (e.g., SolMan, Splunk, Prometheus, Grafana).
• Install, configure, and maintain SAP systems and supporting components.
• Perform day-to-day operational activities: system monitoring, patching, health checks, and upgrades.
• Manage SAP transport requests and system refreshes.
• Execute backup, restore, and disaster recovery procedures.
• Manage SAP user accounts, roles, and authorizations.
• Implement and enforce SAP security policies and audit compliance.
• Monitor and respond to security incidents in line with ITIL incident and problem management processes.
• Proactively monitor SAP system performance.
• Perform kernel, database, and SAP parameter tuning.
• Collaborate with developers to troubleshoot and optimize SAP applications.
• Provide L3 support for incidents and service requests escalated by L1/L2 teams.
• Perform root cause analysis and implement permanent fixes.
• Participate in change management cycles, ensuring minimal downtime during planned changes.
• Work with Database Administrators on DB-level performance and schema issues.
• Collaborate with OS and Infrastructure teams for kernel, patch, and storage-level changes.
• Support Network and Security teams on SAP connectivity and compliance issues.
• Partner with Application/Development teams to ensure smooth integration and performance.
• Work with IT infrastructure and business teams on SAP projects and enhancements.
• Document system configurations, operational procedures, and changes for internal knowledge base.
Requirements:
• Bachelor’s degree in Computer Science, IT, or related field.
• Proven experience in SAP Basis administration with hands-on support in enterprise IT operations.
• Strong knowledge of SAP system architecture and integrations.
• Familiarity with database management (Oracle, HANA, SQL) and Linux/Windows OS.
• Minimum 5+ years of relevant IT support experience, preferably in a Day 2 operations role.
• Experience in ITIL-based operational environments; ITIL Foundation certification preferred.
Preferred Skills / Certifications:
• Experience with SAP HANA and cloud-hosted SAP solutions.
• SAP Basis certification (e.g., SAP Certified Technology Associate).
• Knowledge of monitoring tools (e.g., SolMan, Splunk, Prometheus, Grafana).